Privacy Policy

1.1.1. Full Name: We collect your legal first and last name or the name you provide during registration.

1.1.2. Email Address: We collect your email address, which is used for account access, password recovery, and to send you service notifications and updates.

1.1.3. Country of Residence: We collect information about your country of residence to comply with applicable laws and to customize service availability and tax information.

1.1.4. Default Currency Preference: We collect your preferred currency selection during the signup process to display pricing and financial calculations in your preferred currency.

1.1.5. Business Name (Optional): We provide an optional field for you to enter your business name or reselling operation name. Providing this information is entirely at your discretion.

1.2.1. Inventory Data: Details about items you are tracking, including product names, descriptions, categories, quantities, purchase prices, sale prices, and condition information.

1.2.2. Expense Records: Information about expenses related to your business, including transaction amounts, dates, categories, descriptions, and payment methods.

1.2.3. Financial Information: Data used in profit calculations, including cost basis, selling prices, fees, and margin analysis.

1.2.4. Business Information: Any additional details you enter about your reselling business, inventory management processes, or financial operations.

1.2.5. Account Settings: Any preferences, configurations, or customizations you make within your account.

1.3.1. Usage Data: Information about which features you use, pages you visit, how long you spend on different sections, and the sequence of your actions within the Service.

1.3.2. Device Information: Technical information about the device you use to access the Service, including device type, operating system, browser type, and browser version.

1.3.3. IP Address: Your Internet Protocol (IP) address, which identifies your computer or network on the Internet.

1.3.4. Clickstream Data: Information about links you click, buttons you press, and the sequence of pages you visit within the Service.

1.3.5. Access Logs: Timestamps of when you access the Service, how long you remain logged in, and when you log out.

1.3.6. Referral Information: Information about how you learned about FlipperLog or which website referred you to us, if applicable.

1.4.1. If you elect to create your FlipperLog account or log in using third-party authentication services such as Google OAuth, we do not directly collect your personal information from those services. However, you authorize the third-party provider to share limited account information with us, typically including your name and email address registered with that service.

1.4.2. We recommend reviewing the privacy policies of third-party authentication providers to understand their data practices and privacy protections.

1.5.1. Payment Card Information: We do not collect, store, or process credit card numbers, debit card numbers, or other sensitive payment card data. Payment processing is handled by third-party payment processors that comply with PCI DSS standards.

1.5.2. Bank Account Details: We do not collect bank account numbers, routing numbers, or other banking information.

1.5.3. Sensitive Personal Information: We do not collect biometric data, health information, medical records, genetic information, social security numbers, driver's license numbers, passport numbers, or other government-issued identification numbers.

1.5.4. Criminal History: We do not collect information about criminal convictions, criminal charges, or criminal records.

1.5.5. Racial or Ethnic Origin: We do not collect information about your race, ethnicity, national origin, or similar sensitive characteristics unless required by law.

2.1.1. Service Provision and Functionality: To create and maintain your account, provide access to FlipperLog, process your subscription, and deliver the features and functionality of the Service you have requested.

2.1.2. Account Administration: To manage your account, respond to your account-related requests, process updates to your account information, and provide account support.

2.1.3. Billing and Payment Processing: To process your subscription payments, charge your payment method, generate billing statements and invoices, and manage payment failures or disputes.

2.1.4. Customer Support: To provide technical support, troubleshoot issues, answer your questions about the Service, and respond to your inquiries and complaints.

2.1.5. Communication: To send you service-related communications including account confirmations, welcome emails, subscription renewal notifications, billing notifications, service updates, product announcements, and security alerts.

2.2.1. Usage Analysis: To analyze how users interact with the Service, which features are most popular, how users navigate the platform, and where users may encounter difficulties.

2.2.2. Performance Optimization: To identify performance bottlenecks, optimize system performance, improve page load times, and enhance the overall speed and reliability of the Service.

2.2.3. Feature Development: To understand which features are most valuable to users, identify gaps in functionality, and inform decisions about new features and improvements.

2.2.4. Trend Analysis: To identify trends in user behavior, preferences, and usage patterns to inform product strategy and development.

2.3.1. Regulatory Compliance: To comply with applicable laws, regulations, statutes, court orders, and governmental directives.

2.3.2. Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and abuse of the Service.

2.3.3. Dispute Resolution: To investigate and resolve disputes between users or between users and FlipperLog.

2.3.4. Legal Claims: To protect the legal rights, property, and safety of FlipperLog, our employees, our users, and the public.

2.3.5. Contract Enforcement: To enforce this Policy, our Terms of Service, and other agreements you have with us.

3.1.1. FlipperLog does not sell, rent, lease, or otherwise provide your personal information to third parties for their direct marketing purposes. We have never sold personal information and do not intend to do so.

3.1.2. We do not sell your information under any circumstances, whether or not we have a commercial relationship with the buyer or whether the information is considered "personal data" under applicable law.

3.2.1. We engage trusted third-party service providers to perform functions on our behalf. These service providers assist us in operating the Service and conducting our business. Your information may be shared with:

3.2.2. All service providers are contractually obligated to:

3.3.1. We may use and disclose aggregated and anonymized information that does not identify you personally. Aggregated information combines data from multiple users in a way that obscures individual identity. Anonymized information has identifying elements removed so that it cannot be traced back to any individual user.

3.3.2. We may use aggregated and anonymized information for:

3.3.3. Aggregated and anonymized information is not subject to the restrictions in this Privacy Policy because it does not identify you.

3.4.1. We may disclose your personal information when required by law, court order, or governmental request, including:

3.4.2. When we receive a legal request, we will:

3.5.1. If FlipperLog is involved in a merger, acquisition, bankruptcy, reorganization, dissolution, or other business transaction or proceeding, your personal information may be disclosed as part of that transaction. We will provide notice to you if your information becomes subject to a different privacy policy.

4.1.1. If you are a resident of the EU, EEA, Switzerland, or the United Kingdom, the General Data Protection Regulation (GDPR) provides you with the following rights:

4.1.2. To exercise your GDPR Rights, submit a written request to support@flipperlog.com with the subject line "GDPR Data Subject Request" and specify which right you wish to exercise. Include sufficient information to identify you and your account. We will respond to your request within thirty (30) calendar days. If we are unable to respond within this timeframe, we will notify you and explain the reasons for the delay.

4.2.1. If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights:

4.2.2. To exercise your California Consumer Privacy Rights, submit a request via email to support@flipperlog.com or through account settings if available. Include your name, email address associated with your account, and a clear description of your request. We will verify your identity before fulfilling your request. We will respond to verifiable requests within forty-five (45) calendar days. We will not charge a fee for your request unless it is excessive or unfounded.

4.2.3. FlipperLog has appointed an authorized agent to receive and respond to California consumer privacy requests. You may submit requests through our authorized agent if you prefer. Please reach out to us at support@flipperlog.com for further details.

4.3.1. If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) provides you with the following rights:

4.3.2. To exercise your PIPEDA Rights, contact support@flipperlog.com with your request for access, correction, or to lodge a complaint. Provide sufficient information to identify you and your account. We will respond to your request within thirty (30) calendar days, or within the timeframe required by applicable provincial privacy laws.

4.4.1. Regardless of your location, you have the right to:

5.1.1. Encryption in Transit: Data transmitted between your device and our servers is encrypted using industry-standard security protocols (SSL/TLS). This encryption protects your information from unauthorized access during transmission.

5.1.2. Encryption at Rest: Sensitive personal information stored on our servers is encrypted using industry-standard encryption algorithms. This protects your information even if our servers are compromised.

5.1.3. Access Controls: We implement strict access controls limiting access to personal information to authorized FlipperLog employees, contractors, and service providers who have a legitimate need to access the information for their job functions.

5.1.4. Authentication: We require strong authentication for access to systems containing personal information, including passwords and multi-factor authentication where appropriate.

5.1.5. Firewalls: We use firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.

5.1.6. Security Assessments: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address security weaknesses.

5.1.7. Employee Training: All FlipperLog employees with access to personal information receive training on privacy, confidentiality, and security obligations.

5.1.8. Incident Response Plan: We maintain an incident response plan to address potential security breaches quickly and to notify affected users as required by law.

5.2.1. While we employ industry-standard security measures, we cannot guarantee absolute security. The Internet and electronic communications are inherently subject to risks, including unauthorized access, data interception, and security breaches by sophisticated attackers. Despite our efforts, no method of transmission or storage is completely secure.

5.2.2. You acknowledge that there is an inherent risk of unauthorized access despite our security measures. You assume responsibility for the confidentiality of your login credentials and for any unauthorized access to your account that results from your failure to protect your password.

5.2.3. We are not responsible for security breaches resulting from factors outside our reasonable control, including user error, third-party attacks, or compromised user devices.

6.1.1. While your account is active, we retain all personal information and User Data necessary to provide the Service, generate reports, and maintain account functionality.

6.2.1. Upon cancellation or termination of your account:

6.2.2. Exceptions: We may retain personal information for longer periods when:

6.3.1. If we receive a legal hold, court order, or governmental request requiring preservation of information, we will retain personal information beyond our normal retention periods to comply with the legal obligation.

7.1.1. Cookies are small text files stored on your device (computer, tablet, smartphone) that contain information about your interactions with the Service. When you visit FlipperLog, the cookie is stored on your device and provides information to FlipperLog when you return.

7.2.1. Essential Cookies: These cookies are necessary for the basic functioning of the Service. They enable authentication, security verification, session management, and core functionality. The Service will not function properly without essential cookies.

7.2.2. Analytics Cookies: These cookies help us understand how users interact with the Service, including which pages are visited most frequently, how long users spend on different pages, and where users navigate. This information helps us improve the Service.

7.2.3. Preference Cookies: These cookies store your settings and preferences, including your language preference, currency selection, and interface customizations. Preference cookies allow us to remember your choices so you don't have to set them every time you visit.

7.2.4. Security Cookies: These cookies help us protect against fraud and security threats by detecting suspicious activity and unauthorized access attempts.

7.3.1. At this time, we do not implement a cookie consent banner or preference center because we believe all cookies we use are necessary for the functioning of the Service or provide a clear benefit to users. We may implement a formal cookie consent mechanism in future updates if we add non-essential cookies.

7.3.2. Most web browsers allow you to control cookie settings through your browser preferences. You may:

7.3.3. Please note that disabling cookies may limit your ability to use certain features of the Service. Some functionality may not work properly or at all without cookies.

7.4.1. We work with third-party analytics providers that may set their own cookies on your device. These third parties have their own privacy policies and cookie practices. You can learn more about third-party cookies and control them through websites such as allaboutcookies.org.